Twyford Surgery - Patient Participation Group

Twyford Practice serves the communities of Twyford, Morestead, Owslebury, Colden Common, Brambridge, Compton, Shawford and Otterbourne. The Patient Participation Group aims are:-

To improve communication between the patients and the Practice and to feed back to the Practice patients' concerns and expectations.

To provide a forum for discussion on the provision of local health care, and for promoting health education issues.

To act as a community pressure group using its influence to bring local needs to the attention of local health authorities.

The committee welcome communication on any of the above issues from the patients, but are unable to mediate on any personal issues.

If you wish to contact the PPG you may do so by emailing them at twyfordppg@gmail.com.

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‘Friends and family test’ – Patients are encouraged to respond either using the forms located in the surgery, or to take the FRIENDS AND FAMILY TEST online. (You can find this in the links down the right hand side of this site.)

Electronic repeat prescriptions ordering and appointment system

The new EMIS on-line system allows Patients to order repeat prescriptions, book GP

appointments and view a summary of their medical records. This is part of a government plan to enable patients to gain access to more in depth information about their medical history and over time more details of patients medical records will be released for patients to view.

Patients will need to register via Patient Access before they can access this system. Any concerns please contact the surgery.

Dear Patient,

patient survey We would like to know how we can improve our service to you and how you perceive our surgery and staff.

To help us with this, we are setting up a virtual patient representation group so that you can have your say. We will ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received. We will contact you via email and keep our surveys succinct so it shouldn’t take too much of your time.

We aim to gather around a hundred patients from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long term conditions and people from non-British ethnic groups.

If you are happy for us to contact you occasionally by email please click the link below to open the sign-up form and complete all the fields.

complete the form Complete the Patient Group Sign-up Form Online

If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.

download the pdf form Download the pdf version of our sign up form

We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.

Many thanks for your assistance

The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.

Standard Reporting Template

NHS England (Wessex)

2014/15 Patient Participation Enhanced Service – Reporting Template

Practice Name: Twyford

Practice Code: J 82116

Signed on behalf of practice: R Marks Date: 30/30/15

Signed on behalf of PPG: H Witt Date: 30/30/15

Prerequisite of Enhanced Service – Develop/Maintain a Patient Participation Group (PPG)

Does the Practice have a PPG? YES

Method of engagement with PPG: Face to face, Email, Other (please specify) face to face, email, telephone, web site

Number of members of PPG: 10, PRG 300

Detail the gender mix of practice population and PPG:

%	Male	Female
Practice	49	51
PRG	46	54

Detail of age mix of practice population and PPG:

%	<16	17-24	25-34	35-44	45-54	55-64	65-74	> 75
Practice	22	6	9	13	16	13	12	10
PRG	14	11	23	16	11	12	9	3

Detail the ethnic background of your practice population and PRG:

	White				Mixed/ multiple ethnic groups
	British	Irish	Gypsy or Irish traveller	Other white	White &black Caribbean	White &black African	White &Asian	Other mixed
Practice	98	.6				.3		.1
PRG	91	.3				1	1

	Asian/Asian British					Black/African/Caribbean/Black British			Other
	Indian	Pakistani	Bangladeshi	Chinese	Other Asian	African	Caribbean	Other Black	Arab	Any other
Practice	.3	.1				.1	.1			.6
PRG		.3				.3	.3			5

Describe steps taken to ensure that the PPG is representative of the practice population in terms of gender, age and ethnic background and other members of the practice population:

Efforts made to ensure all new patients are offered membership of PPG on registration. Web site update to include registration forms for PPG

Are there any specific characteristics of your practice population which means that other groups should be included in the PPG?
e.g. a large student population, significant number of jobseekers, large numbers of nursing homes, or a LGBT community?

If you have answered yes, please outline measures taken to include those specific groups and whether those measures were successful:

Review of patient feedback

Outline the sources of feedback that were reviewed during the year:

Complaints

Suggestions

Friends and Family test

GP Patient Survey

How frequently were these reviewed with the PRG?

Monthly for FFT and suggestions, annual assessment for others

Action plan priority areas and implementation

Priority area 1

Description of priority area: Advertise opening times more effectively

What actions were taken to address the priority? More information made available in surgery, and on web .Parish magazines to be used for increasing coverage.

Newly installed TV in waiting area used to promote access times

Result of actions and impact on patients and carers (including how publicised):

Greater awareness of routine and extended hours. Anticipate better results from next national patient survey.

Priority area 2

Description of priority area: Reception confidentiality

What actions were taken to address the priority? Meeting held with reception staff to highlight options for improving confidentiality, including offering patients access to closed room in delicate discussions needed. TV installed in waiting area with background music which has offered alternative audio and visual distraction from reception conversations.

Result of actions and impact on patients and carers (including how publicised):

Improved levels of awareness amongst staff and improvements to confidentiality

Call 111 when you need medical help fast but it’s not a 999 emergency

Quick Links

PPGT FUTURE PROGRAMME OF OPEN MEETINGS AND EVENTS

To provide a forum for discussion on the provision of local health care, and for promoting health education issues.

‘Friends and family test’ – Patients are encouraged to respond either using the forms located in the surgery, or to take the FRIENDS AND FAMILY TEST online. (You can find this in the links down the right hand side of this site.)

Electronic repeat prescriptions ordering and appointment system

The new EMIS on-line system allows Patients to order repeat prescriptions, book GP

appointments and view a summary of their medical records. This is part of a government plan to enable patients to gain access to more in depth information about their medical history and over time more details of patients medical records will be released for patients to view.

Patients will need to register via Patient Access before they can access this system. Any concerns please contact the surgery.

Further Information

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Coronavirus (COVID-19)

Advice in your region

Quick Links

PPGT FUTURE PROGRAMME OF OPEN MEETINGS AND EVENTS

To provide a forum for discussion on the provision of local health care, and for promoting health education issues.

‘Friends and family test’ – Patients are encouraged to respond either using the forms located in the surgery, or to take the FRIENDS AND FAMILY TEST online. (You can find this in the links down the right hand side of this site.)

Electronic repeat prescriptions ordering and appointment system

The new EMIS on-line system allows Patients to order repeat prescriptions, book GP

appointments and view a summary of their medical records. This is part of a government plan to enable patients to gain access to more in depth information about their medical history and over time more details of patients medical records will be released for patients to view.

Patients will need to register via Patient Access before they can access this system. Any concerns please contact the surgery.